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SHIPPINGS & RETURNS

Shipping Policy

We aim to dispatch all standard orders within 1 to 2  days .

Please note next day delivery is 1-2 working days and is NOT guaranteed.

We use ROYAL MAIL  for all deliveries.

Pre orders

Each product has a description and estimated time for deliveries if there not delays  on most occasions products arrived  on the  estimated days , delivery times are not guaranteed and we should expecting some delays . Delivery times can vary on pre ordered items as they are ordered in at your request so some delays in shipping may occur which are out of our controL.

 

LUNA CRAFTS SUPPLIER UK  cannot be held responsible for orders being delayed due to this.​

We wont dispacth items in stock if there is a pre- order products in the order. 

Estimated delivery times are between 2- 3 days . we can not be responsible for the delivery companies delays .

Return & Exchange Policy

Goods Damage in transit  please ensure you notify us within 48 hours of delivery to our email address lunacraftsupplieruk@hotmail.com please attached photos of the faulty or damage products so we can start our investigation please keep the products as evidence as we will require this to be back to us so we can carry on with our investigation.

once this is approved we will provide a gift card or refund if necessary

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