SHIPPINGS & RETURNS
We aim to dispatch all standard orders within 1 to 2 days .
Please note next day delivery is 1-2 working days and is NOT guaranteed.
We use ROYAL MAIL for all deliveries.
Each product has a description and estimated time for deliveries if there not delays on most occasions products arrived on the estimated days , delivery times are not guaranteed and we should expecting some delays . Delivery times can vary on pre ordered items as they are ordered in at your request so some delays in shipping may occur which are out of our controL.
LUNA CRAFTS SUPPLIER UK cannot be held responsible for orders being delayed due to this.
We wont dispacth items in stock if there is a pre- order products in the order.
Estimated delivery times are between 2- 3 days . we can not be responsible for the delivery companies delays .
Return & Exchange Policy
Goods Damage in transit please ensure you notify us within 48 hours of delivery to our email address email@example.com please attached photos of the faulty or damage products so we can start our investigation please keep the products as evidence as we will require this to be back to us so we can carry on with our investigation.
once this is approved we will provide a gift card or refund if necessary.