SHIPPINGS & RETURNS

Shipping Policy

We aim to dispatch all standard orders within 1 to 2  days .

Please note next day delivery is 1-2 working days and is NOT guaranteed.

We use MY HERMES, ROYAL MAIL, UPS,DPD,  for all deliveries.

Pre orders

Each product has a description and estimated time for deliveries if there not delays  on most occasions products arrived  on the  estimated days , delivery times are not guaranteed and we should expecting some delays lately because COVID . Delivery times can vary on pre ordered items as they are ordered in at your request so some delays in shipping may occur which are out of our controL.

 

LUNA CRAFTS SUPPLIER UK  cannot be held responsible for orders being delayed due to this.​

We wont dispacth items in stock if there is a pre- order products in the order. 

Estimated delivery times are between 2- 3 days . we can not be responsible for the delivery companies delays .

Return & Exchange Policy

will be refund or accept returns only if the items has been damage during the delivery  , we  make sure we check all times before they leave  our store. we will possible responsable for return only if the item is damage or send the wrong product.